Genesys Engage contact centre software
Omni Channel Customer Engagement – Securely hosted by Veridian Solutions
Drive digital transformation across your enterprise
Customer experience is the new frontier for maintaining a competitive advantage. A personalized, customer-centric approach across all channels differentiates your brand and builds loyalty. Deliver superior experiences and drive digital transformation at any scale with the Genesys EngageTM contact center application, the only omnichannel customer engagement solution for large-scale businesses.
Unrivaled flexibility for better results
Rapidly deploy the easy-to-configure and administer Engage customer experience software and turn on new applications and services when you need them. Integrate all your systems while leveraging existing investments. Unify all customer-engaging teams—from marketing and sales through service and support. Even choose the consumption model that’s right for your business—cloud, on-premises subscription or perpetual on-premises licensing. Extensive customisability through open APIs and web standards lets you easily extend capabilities to deliver operational efficiencies and a superior customer experience company-wide.
Personalize all your customer interactions
Available in a private hosted cloud, Engage contact centre software combines real-time contextual journeys, world-class intelligent routing and digital transformation. With robust, user-friendly tools, you can exceed customers’ expectations for personalized, seamless interactions across voice, video, chat, email, web, mobile, social, SMS and messaging channels.
Extensive customisability through open APIs and web standards lets you easily extend capabilities to deliver operational efficiencies and a superior customer experience company-wide.
Give employees what they need to succeed
Your customer experience is only as good as your employees. Guide their success with technology, training, information and support to help them effectively and efficiently deliver a seamless, personalized customer experience.
The Engage contact centre application empowers employees to manage interactions and work items with supporting context and knowledge through integration with CRM systems, other applications and knowledge bases. With an enterprise-wide presence, employees can seamlessly collaborate and reach experts for additional support. Optimize resources across every channel with forecasting, capacity planning, scheduling, monitoring and real-time adjustments. Match interactions and work items to the right employee across the enterprise
Veridian Solutions have been pioneering dynamic omni-channel integrated, Engage contact centres for many years and know how to make systems work together smoothly and efficiently to optimise business processes.
Ensuring that the customer interaction (in either direction) is both effortless and cost effective means that a solution has been provided that benefits all parties. This is Interaction Management Optimisation and something that is fundamental to any Veridian managed solution.
Better for your customers, better for your business
Find out more about our Engage service today. You will be amazed at our depth of experience, contact us to discuss more!