Cloud Outbound Dialler

The Veridian Cloud Outbound Dialler, powered by industry-leading Genesys technology, will impress you.

Is it time to automate your outbound dialling capability or add intelligence to a current on-premise solution that isn’t giving you results? Shift to a cloud-based dialler for increased flexibility, quick deployment, cost-effective consumption based usage and minimal IT and management overhead.

Cloud Outbound Dialler maximises the time agents spend on the phone talking with people by accurately predicting when agents will become available, optimally pacing dialling and filtering out unproductive calls. Choose the mode that works best for you or a combination of predictive dialling, preview dialling and manual dialling.

Benefits you can expect from the Veridian Cloud Outbound Dialler include:

  • Increase Customer Contacts
  • Maximise Agent Productivity
  • Improve Contact Centre Performance and Reduce Costs
  • Enhance Campaign Monitoring
  • Blend your agents time on inbound and outbound interactions
  • Smart and simple management of campaign lists
  • Integration with Business Systems including Salesforce CRM
  • Mitigate risk and enable compliance

The Veridian Cloud Outbound Dialler can leverage your on-premise telephony to deliver the audio. Your agents simply call into the solution, authenticate, and the cloud dialler takes care of the rest. The web-enabled softphone on their desktop provides all call control, disposition code management and extensive reporting capability.

Talk to us about your business requirements. Our experienced practitioners will recommend the most cost effective utilisation of the platform to meet your requirements, along with a robust business case to support the ROI.

Find out more about our best-of-breed solutions today. You will be amazed at our depth of experience, contact us to discuss more!

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