Client testimonial – UniSuper Management
Veridian Solutions were invited to bid for a new Contact Centre for UniSuper in 2017, and were selected to provision them with an OmniChannel Cloud Contact Centre based on Genesys Engage. The Contact Centre is based in Melbourne.
The executive sponsor for this project was Lee Scales, Chief Customer Officer at UniSuper. The Project was overseen and is now managed by Jacob Drake-Potts, Head of Member Services.
“Veridian have been instrumental in moving UniSuper into the OMNI channel world, taking us from a multi-channel organisation using disparate systems to one where all channels in the contact centre are aligned – helping us create better customer outcomes! ”
“Veridian has helped UniSuper implement its OMNI channel strategy using Genesys – their expertise, responsiveness and culture is second to none. A great partner”
Drake-Potts stated “UniSuper’s partnership with Veridian has seen us move from a multi-channel organisation using legacy technology to a cohesive OMNI channel organisation with a great foundation for growth. Veridian’s technical and business expertise in Contact Centres is second to none and their culture very much aligns with UniSuper’s. Great team!”
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