Consulting Services

Contact Centre Consulting

Whether the issues are large or small, Veridian’s Consulting Services can assist with your areas of concern.

If your needs are short-term, we can focus on how “quick fixes” can be achieved. For example, you may have noticed a specific symptom – contact statistics that don’t seem to add up, rising abandons, forecasts drifting off target. Or you may want an overall tune-up, to make sure your whole system is meeting or exceeding industry standards. Veridian’s Consulting Services specialists will use their extensive knowledge of the contact centre environment to help you identify and implement a cost-effective solution quickly.

If you are building a new centre, we can help you plan for large-scale change, system acquisition and the introduction of new services. We’ll also help you optimize your technical resources such as IVR, queuing, scheduling and CRM.

Project Management

We can manage the scope of the project and make sure your expectations are met. We have existing relationships with all technology suppliers, so we know how to build accountability into the tender. This helps you avoid costly errors, eliminate “scope-creep” and get a realistic picture of the timing and costs.

Definition of Tender Requirements

We are well known by Contact Centre technology suppliers as a savvy industry watchdog. Because of our vast experience and mix of business and technical expertise, we can assist you in defining your tender so it delivers what you actually want. In return, you’ll receive a clear proposal from suppliers who will understand how to meet your needs.

Independent Review of Proposed Solutions

We offer an independent review of proposed solutions. Our experienced consultants can tell you which proposal is most realistic, which solution is better suited for your business, and will provide you with the best return on investment option.

Make use of our Consulting Services today. You will be amazed at our depth of experience, contact us to discuss more!

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