Q – Will I get access to new features or be able to try new functions as they are developed?

Answer – Again, another core benefit of the Veridian Cloud Contact Centre. Veridian encourages its customers to trial new features and functions (such as unified web-chat or SMS routing) to understand the benefits before committing to a full rollout. This allows you to “future proof” your technology investment while measuring the expected return on investment and customer experience improvements.

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