Solutions

Genesys PureEngage contact centre software

Omni Channel Customer Engagement – Securely hosted by Veridian Solutions

Drive digital transformation across your enterprise

Customer experience is the new frontier for maintaining a competitive advantage. A personalized, customer-centric approach across all channels differentiates your brand and builds loyalty. Deliver superior experiences and drive digital transformation at any scale with the Genesys PureEngageTM contact center application, the only omnichannel customer engagement solution for large-scale businesses.

Unrivaled flexibility for better results

Rapidly deploy the easy-to-configure and administer PureEngage customer experience software and turn on new applications and services when you need them. Integrate all your systems while leveraging existing investments. Unify all customer-engaging teams—from marketing and sales through service and support. Even choose the consumption model that’s right for your business—cloud, on-premises subscription or perpetual on-premises licensing. Extensive customizability through open APIs and web standards lets you easily extend capabilities to deliver operational efficiencies and a superior customer experience company-wide.

Personalize all your customer interactions

Available in a private hosted cloud, PureEngage contact centre software combines real-time contextual journeys, world-class intelligent routing and digital transformation. With robust, user-friendly tools, you can exceed customers’ expectations for personalized, seamless interactions across voice, video, chat, email, web, mobile, social, SMS and messaging channels.
Extensive customisability through open APIs and web standards lets you easily extend capabilities to deliver operational efficiencies and a superior customer experience company-wide.

Give employees what they need to succeed

Your customer experience is only as good as your employees. Guide their success with technology, training, information and support to help them effectively and efficiently deliver a seamless, personalized customer experience.

The PureEngage contact centre application empowers employees to manage interactions and work items with supporting context and knowledge through integration with CRM systems, other applications and knowledge bases. With an enterprise-wide presence, employees can seamlessly collaborate and reach experts for additional support. Optimize resources across every channel with forecasting, capacity planning, scheduling, monitoring and real-time adjustments. Match interactions and work items to the right employee across the enterprise

 

Veridian Solutions have been pioneering dynamic omni-channel integrated, PureEngage contact centres for many years and know how to make systems work together smoothly and efficiently to optimise business processes.

Ensuring that the customer interaction (in either direction) is both effortless and cost effective means that a solution has been provided that benefits all parties. This is Interaction Management Optimisation and something that is fundamental to any Veridian managed solution.

Better for your customers, better for your business

Find out more about our PureEngage service today. You will be amazed at our depth of experience, contact us to discuss more!

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