Solutions

Cloud Contact Centre

Veridian Cloud Contact Centre provides outstanding functionality, at the level of the best on-premise systems on a pay per usage model, with short implementation time, and no infrastructure costs.
Veridian’s Cloud Contact Centre solution was designed to speed up your operations, while simplifying the management complexity, increasing productivity, reducing operational efforts, and ultimately raise customer satisfaction levels. In today’s world, its all about the CX!

Can a cloud solution really deliver everything you’d expect? In a word, yes! Veridian Cloud provides:

  • Intelligent skills-based routing for inbound and outbound voice, email and webchat
  • Predictive and blended outbound dialler
  • Integrated IVR front end and self-service
  • Web-based agent and management desktops
  • Standard and custom real-time and historical reports
  • Customer survey
  • Call recording and Quality Management
  • Agent scripting
  • Analytics

Build a world-class Contact Centre—without the “building”

A world-class contact centre can be essential to sales and support operations. It can also offer a sustainable competitive advantage. Now it’s available on demand.

Discover the advantages of using Veridian Cloud for your contact centre operations:

  • Get started the fast, easy way—Veridian handles the technology for you.
  • Locate agents anywhere you need them.
  • Route inbound callers quickly and accurately with advanced contact centre features.
  • Adjust the number of agents, change scripts, fine-tune customer routing—all with a few mouse clicks.

Always Up-to-Date:

One of the biggest benefits of using a cloud contact centre provider is that no matter your size, 5 seats or 5,000, you get access to exactly the same technology, updates and service desk, at the same time. When we roll out the latest upgrade or additional functionality you will have instant access and support services, at no extra cost! Gone are the integration and maintenance worries.

Build a world-class Contact Centre – without the “building”
A world-class contact centre can be essential to sales and support operations. It can also offer a sustainable competitive advantage. Now it’s available on demand.

Discover the advantages of using Veridian Cloud for your contact centre operations:

  • Omni-channel contact centre
  • Integrated IVR front end and self-service
  • Web-based agent and management desktops
  • Standard and custom real-time and historical reports
  • Customer feedback
  • Call recording and Quality Management
  • Workforce & Performance Management
  • Agent scripting
  • Speech and Text Analytics

Find out more about our best-of-breed solution today. You will be amazed at our depth of experience, contact us to discuss more!

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