Consulting Services

As part of our Solutions range we offer Consultancy Services in the following (but not limited to) areas:

Audits and Performance Reviews

We conduct high-value performance assessments designed to solve critical problems and identify areas for improvement in your contact centre. The end result is a prioritised action plan that empowers you to make firm decisions and achieve the highest levels of customer satisfaction, client retention, ROI and profitability.

There are 4 specific ways with which we help businesses streamline and improve their customer service or call centres.

Contact Centre Reviews

Our Contact Centre Review gives businesses a snapshot of how your facility is working compared to your peers. It’s an opportunity to iron out any problems, be they procedural or technical.

Project Management

We can manage the scope of the project and make sure you get what you expect. We have existing relationships with all the technology suppliers so we know how to build accountability into the tender. This helps you avoid costly errors, eliminate “scope-creep” and get a realistic picture of the timing and costs.

Definition of Tender Requirements

We are well known by call centre technology suppliers as a savvy industry watchdog. Because of our vast experience and mix of business and technical expertise, we can assist you in defining your tender so it delivers what you actually want. In return, you’ll receive a clear proposal from suppliers who will understand how to meet your needs.

Independent Review of Proposed Solutions

We offer an independent review of proposed solutions. Our experienced consultants can tell you which proposal is most realistic, which solutions is better suited for your business and will provide you with the best return on investment option.

Business Consulting

As a leading IT Business Consulting and Solutions provider, Veridian consulting services are second to none. Through consistent investment, we aim to ensure our consulting staff and project managers remain leaders in their respective fields.

Our ‘value-add’ is to bring the knowledge and skills needed to deliver the best solutions and services for our customers. Among their many skills, Veridian Professional Services consultants enable business change and alignment with IT services, while offering business process consulting capabilities and project assurance capabilities.

BSM Consulting

ITSM/BSM Consulting Services and Solutions Deliver – Including design and deployment of HP uCMDB, HP BAC, HP OpenView, HP NNM, HP Service Desk/Service Manager and HP RC4 as well as integration with IBM Tivoli, EMC Smart, CA Unicentre, CA CMDB and CA Service Desk, Nagios and others.

Architectural Design and Reviews

We offer a range of software architecture consulting services including:

• Skills transfer – Our architects work side-by-side with your development team, mentoring them during product development, and enabling your team to apply software architecture techniques autonomously during their next project.
• Outsourcing – Use one of our architects when your team need a “gun” on the project.
• Architecture reviews – Many architecture decisions are difficult to change after much code has been written. Our architects can collaborate with your development team to identify risks and design alternatives.
• Short-term guidance – Often development teams have strong implementation skills yet can benefit from the skills of an experienced architect to point the system in the right direction and help make key decisions that have long-term implications.
• Strategic guidance – If you have decided that you need help with software architecture, but you are unclear how to best hire an architect, or how to use an architect on your team, we can advise you on the common organisational patterns and pitfalls.

GAP Analysis and Technology Road Maps

We have developed a technology architecture and roadmap service that is a practical and cost effective way to help organisations understand where they are and how to start in terms of technology road-mapping and refresh.

We combine our processes and accelerators with our experience to helping clients develop practical, real-world IT and technology strategies. This enables us to help clients quickly resolve issues, answer the big questions, and develop simple deliverables that can be used at a senior level to communicate plans as well as at more technical based decisions.