Testimonials

  • "Veridian transitioned us from on premise to cloud contact centre seamlessly"

    Tom Griffiths
    IT Manager The Smart Group
  • "There's no doubt this is the superior type of relationship we were looking for. Rather than having a vendor..."

    David Miller,
    Manager of Direct Sales & Service, nib
  • "We wanted a partner that would allow us to get the best ROI from the time and effort we had put into them (Genesys products)."

    David Miller,
    Manager of Direct Sales & Service, nib
  • "In our fairly heavily regulated environment with a very strong ombudsman, we have a requirement to keep comprehensive records of our transactions..."

    David Miller,
    Manager of Direct Sales & Service, nib
  • "You get feedback coming through the contact centre on how well that product is accepted. You can see how the marketing spend relates..."

    Andrew Robertson,
    Chief Technology Officer, Select TV
  • "We had already trained the agents on the new system and were confident it would work, and it went well..."

    Andrew Robertson,
    Chief Technology Officer, Select TV
  • "Veridian got to know our business and really understood what we needed. Their work ethics and approach to service was excellent..."

    Sam Aprile,
    IT Manager, Aussie Farmers Direct
  • "Veridian are by far the best out there in terms of how they engage their customer and service their needs."

    Sam Aprile,
    IT Manager, Aussie Farmers Direct

Consulting Services

Contact Centre Consulting

Whether the issues are large or small, Veridian can assist you in the specific areas you’re concerned about.

If your needs are short term, we can focus on how “quick fixes” can be achieved. For example, you may have noticed a specific symptom — contact statistics that don’t seem to add up, rising abandons, forecasts drifting off target. Or you may want an overall tune-up, to make sure your whole system is meeting or exceeding industry standards. Veridian’s specialists will use their extensive knowledge of the Contact centre environment to help you identify and implement a cost-efficient solution quickly.

If you are building a new centre, we can help you plan for large-scale change, system acquisition, and the introduction of new services. We’ll also help you optimize your technical resources such as IVR, queuing, scheduling, and CRM.

Project Management

We can manage the scope of the project and make sure you get what you expect. We have existing relationships with all the technology suppliers so we know how to build accountability into the tender. This helps you avoid costly errors, eliminate “scope-creep” and get a realistic picture of the timing and costs.

Definition of Tender Requirements

We are well known by Contact Centre technology suppliers as a savvy industry watchdog. Because of our vast experience and mix of business and technical expertise, we can assist you in defining your tender so it delivers what you actually want. In return, you’ll receive a clear proposal from suppliers who will understand how to meet your needs.

Independent Review of Proposed Solutions

We offer an independent review of proposed solutions. Our experienced consultants can tell you which proposal is most realistic, which solutions is better suited for your business and will provide you with the best return on investment option.