Testimonials

  • “We had already trained the agents on the new system and were confident it would work, and it went well…”

    Andrew Robertson,
    Chief Technology Officer, Select TV
  • “Veridian are by far the best out there in terms of how they engage their customer and service their needs.”

    Sam Aprile,
    IT Manager, Aussie Farmers Direct

Cloud Contact Centre

Veridian Cloud provides outstanding contact centre functionality, at the level of the best on-premise systems on a pay per usage model, with short implementation time, and no infrastructure costs.
Veridian Cloud Contact Centre solution was designed to speed up your operations, while simplifying the management complexity, increasing productivity, reducing operational efforts, and, ultimately, raise customer satisfaction levels.

Can a cloud solution really deliver everything you’d expect? In a word, yes. Veridian Cloud provides:

  • Intelligent skills-based routing for inbound and outbound voice, email and webchat,
  • Predictive and blended outbound dialler
  • Integrated IVR front end and self-service
  • Web-based agent and management desktops
  • Standard and custom real-time and historical reports
  • Customer survey
  • Call recording and Quality Management
  • Agent scripting
  • Analytic’s

Build a world-class Contact Centre—without the “building”

A world-class contact centre can be essential to sales and support operations. It can also offer a sustainable competitive advantage. Now it’s available on demand.

Discover the advantages of using Veridian Cloud for your contact centre operations:

  • Get started the fast, easy way—Veridian handles the technology for you.
  • Locate agents anywhere you need them.
  • Route inbound callers quickly and accurately with advanced contact centre features.
  • Adjust the number of agents, change scripts, fine-tune customer routing—all with a few mouse clicks.

Always Up to date:

One of the biggest benefits of using a cloud contact centre provider is that no matter your size, 5 seats or 5,000, you get access to exactly the same technology, updates and service desk, at the same time. When we roll out the latest upgrade or additional functionality you will have instant access and support services, at no extra cost! Gone are the integration and maintenance worries.

Build a world-class Contact Centre – without the “building”
A world-class contact centre can be essential to sales and support operations. It can also offer a sustainable competitive advantage. Now it’s available on demand.

Discover the advantages of using Veridian Cloud for your contact centre operations:

  • Omni channel contact centre
  • Integrated IVR front end and self-service
  • Web-based agent and management desktops
  • Standard and custom real-time and historical reports
  • Customer Feedback
  • Call recording and Quality Management
  • Agent scripting
  • Speech and Text Analytic’s