BSM Solutions

Business Service Management

(BSM) is a set of management software tools, processes and methods to manage IT via a business-centred approach. This solution features:

• Centralising multiple vendor monitoring technologies to a single view
• Synthetic transaction to ensure uptime of End to End solution
• Customer experience monitoring

Veridian Solution’s consultants have a proven track record, methodology and experience in successfully developing and managing the largest global customer experience monitoring solution. We work across multiple technologies and utilise the latest trends to support end-to-end solutions that meet our client’s challenging and complex requirements.

Business Benefits of Veridian BSM solutions include:

• Managing and monitoring business service levels provided to the end user, by having and providing objective evidence of service performance in order to maintain users and clients satisfaction and secure revenue growth
• Increasing return on investment (ROI’s) by reducing customer support costs
• Providing greater visibility of service degradation of the users and clients and  eliminate blind spots in operations management
• Easily anticipating problems and outages and rapidly identifying root causes for faster problem resolution  early,  minimising impact
• Identify and remedy service problems at the business application level, that are not detected by internal network
• The benefits of customer experience monitoring without the burden of managing new technologies and service management issues
• Monitoring the quality of service of both customer-facing and internal applications
• Managing 3rd party provider adherence to SLA’s and prioritising remedial action by customer priority and business impact.

Solution Components:

• Application Performance Management – complete visibility into the heart of your applications—into the vital functions of your business
• Network Management – an integrated solution to monitor and manage networks in an efficient, automated and secure fashion
• HP Operations Manager Software – consolidation and correlation of fault and performance events across an IT infrastructure for fast resolution
• HP Business Service Management Services – strategic advisory, consulting and integration services for the HP Business Service Management solution.