IT Service Management | Veridian Solutions

Testimonials

"We wanted a partner that would allow us to get the best ROI from the time and effort we had put into them (Genesys products)."
David Miller, manager of direct sales and service, nib
"In our fairly heavily regulated environment with a very strong ombudsman, we have a requirement to keep comprehensive records of our transactions...."
David Miller, manager of direct sales and service, nib
"You get feedback coming through the contact centre on how well that product is accepted. You can see how the marketing spend relates ..."
Andrew Robertson, chief technology officer, Select TV
"We had already trained the agents on the new system and were confident it would work, and it went well..."
Andrew Robertson, chief technology officer, Select TV
"There's no doubt this is the superior type of relationship we were looking for. Rather than having a vendor..."
David Miller, manager of direct sales and service, nib

IT Service Management

ITSM is an adaptive business process automation system that can be delivered on site or as a hosted service. It is much more than just an IT Service Management (ITSM) tool as it allows customers to enjoy the simplicity of an out of the box ITIL (IT Infrastructure Library) compliant service desk tool that can help manage any process within the organisation.

HP – Quality service integration and automation

HP IT Service Management (ITSM) is a software solution that integrates and automates service management and quality control of the IT services that the business depends upon. ITSM is focused on service design, operations, and delivery so staff can evaluate opportunities for improvement throughout the service lifecycle. Consolidate and standardise your service desk and supporting processes such as incident, problem, change, asset, configuration, release, and deployment management with HP ITSM. And ensure quality delivery with built-in OGC-certified ITIL v3 best practices. Now part of the HP IT Performance Suite.

Key Features:

Automate IT Service Management across cloud and hybrid delivery environments
Integrate processes across IT Operations for faster problem resolution and service fulfilment
Mitigate risk by enforcing IT Process Controls, capturing all related activities
Enable end-user self service, reducing demands on tier-one support
Provide reports proving effective delivery of services and demonstrating business value

Testimonials

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