HP Business Service Management | Veridian Solutions

Testimonials

"We wanted a partner that would allow us to get the best ROI from the time and effort we had put into them (Genesys products)."
David Miller, manager of direct sales and service, nib
"In our fairly heavily regulated environment with a very strong ombudsman, we have a requirement to keep comprehensive records of our transactions...."
David Miller, manager of direct sales and service, nib
"You get feedback coming through the contact centre on how well that product is accepted. You can see how the marketing spend relates ..."
Andrew Robertson, chief technology officer, Select TV
"We had already trained the agents on the new system and were confident it would work, and it went well..."
Andrew Robertson, chief technology officer, Select TV
"There's no doubt this is the superior type of relationship we were looking for. Rather than having a vendor..."
David Miller, manager of direct sales and service, nib

HP Business Service Management

HP – Faster resolution, better quality, cloud service visibility

HP Business Service Management (BSM) combines HP application performance management, network management, and systems management to integrate application, system, network, and business transaction monitoring. Business Service Management helps you manage application performance to address issues before they impact customers and connects dynamic cloud with virtual services to underlying infrastructure to prioritise by business impact, fix issues cost-effectively, improve quality, and provide better visibility into onsite and cloud services.

Key features

One console to monitor service health, applications, infrastructure, and networks
Improved service quality and customer retention by monitoring customer experience
HP BSM allows tool consolidation to reduce time SMEs spend on day-to-day tasks
Automation and integrated fault, performance, and change network management to maximise nodes manager ratios
Increased quality through faster diagnosis and resolution

Testimonials

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