CRM

Microsoft

Microsoft Dynamics CRM’s powerful capabilities, like workflow automation and analytics, you can let your sales, marketing, and service staff easily share information and route tasks to provide a seamless customer experience.

The Benefits of Microsoft CRM:

Make your customers remember your business with these core CRM capabilities:

• Sales force automation: establish a 360-degree view of customer interactions, sales opportunities, and buying patterns to help your sales force cultivate more profitable relationships.
• Customer service: deliver high-value customer service with integrated interaction and knowledge management enabling your service professionals to share answers and insight with customers with ease.
• Marketing: plan, implement and measure more effective marketing campaigns by analysing buyer trends, behaviours, and offers that allow your marketing teams to track real-time results and optimise Return on Investment (ROI).

Enterprise Wizard

Enterprise Wizard is a truly complete Web Based CRM solution package with everything you need to gain new customers, keep existing ones and generate repeat business. Best of all, this free CRM software can be implemented rapidly and in stages – so you enjoy immediate benefits in each department before you extend it to the next.

Key Benefits of Enterprise Wizard CRM:

• Consolidate on a single platform without compromising on support
  Integrate all processes that touch customers from cradle to grave in an adaptive system that is easily customised to match your precise business needs, without programming. Don’t skimp on customer support.
• Increase up selling and repeat customer revenues
  The best way to increase revenues from existing customers is to satisfy them with excellent support and to know what they need and want. EnterpriseWizard’s robust support system, built-in customer surveys, mass emails, and 360 degree customer view provide the tools you need.
• Make your sales force more effective
  Pre-sales support is crucial for winning new customers. Automatic notifications from the support system ensure that sales reps are aware of outstanding support issues so they can address customer concerns more effectively.
• Give managers the information they need
  Dynamic reports and dashboards, robust searches, and escalation rules provide the insight needed to recognise upcoming opportunities and challenges in time to meet them.