Client testimonial – Australian Red Cross LifeBlood
Veridian Solutions have been maintaining the Australian Red Cross Blood Service on-premise Genesys and Verint Contact Centre environments for more than seven years. The National Contact Centre is based in Adelaide, while the head office is in Melbourne.
Veridian have built several custom applications for Australian Red Cross LifeBlood to enable them to achieve their critical objective of maximising donor appointments to achieve the nations blood, plasma and platelet quotas. For instance, Optimiser for outbound dialler and custom softphone applications tightly integrated to donor appointment systems.
In 2019, The Blood Service elected to move the Contact Centre technology to the cloud, and Veridian were awarded the contract. The transition was completed by September 2019 and we are well into Transformation activities.
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