Support and Maintenance
Veridian Solutions prides itself on the quality of its Support Services. We offer a 24 x 7 help desk manned by fully-certified engineers. This ensures that the person answering your call is experienced and qualified to resolve your issue without additional delays. We use a fully ITIL compliant system that allows online logging and tracking of issues, which means our clients are always well-informed.
Veridian Solutions’ support team aims to provide services that ensure your customer support staff become capable and self-sufficient. That is why Veridian Solutions is the right partner when it comes to your contact centre’s technology, support and maintenance.
Much confusion centres around the term “managed services”. For our clients, it simply means a tailored service package comprising multiple services geared to a specific business need or benefit, underpinned by a contract and comprehensive “Service Level Agreement”.
More and more organisations are realising that they are better off concentrating on the things that give them a unique competitive advantage in the market. By teaming up with a specialist, organisations can gain access to world-class capabilities helping them reduce operational costs and improve focus.
It is not possible to completely “future-proof” technology. No-one can predict the future with total certainty. What you can do is look for a solutions from a pedigree company with a proven track record and a clear migration strategy, whose services, technology and applications can embrace the next generation of networks.
Veridian Helpdesk Support Number: 1300 765 838