Advances over the years in both Contact Centre Software and Customer Relationship Management (CRM) software have both, individually, presented a very powerful opportunity for clients to achieve granular visibility of their relationship with their customers and potential customers.
The combination of both of these systems through integration presents an even greater opportunity to easily access this information through easy to use interfaces, and produces reports and analytics which are specific and relevant to your type of business. Integration of these two systems allows you to have all of your contact and customer data in one place.
Veridian are the experts in Contact Centre Management. Our team have in-depth knowledge of many CRM software solutions, such as Salesforce and Microsoft Dynamics, and understand that many of our clients rely on these programs to deliver important business level information to their organisation. Our knowledge of CRM platforms as well as Contact centre Management Solutions allow us to seamless integrate the two systems to ensure that our clients get the best ROI out of both of these investments.
The combination of CRM platforms such as Salesforce or Microsoft Dynamics GP allows:
- Access to complete activity history & Call history in one place
- Streamlining of operations
- Improved interactions with customers and potential customers
- Consistency between internal teams
- Intelligent Routing of Calls
- Real time analytics
- Granular and relevant reporting