Experience counts - Sept 2008
Leading Health insurance provider selects Veridian Solutions (Veridian) to move their Genesys onto a new Cisco VoIP platform. Veridian have years of experience delivering Genesys on Cisco VoIP throughout Australia and New Zealand. Combining the leading CTI vendor with the leading unified comms vendor is a proven combination.
Cisco Unified Contact Centre Express goes multilingual – May 2008
Veridian Solutions deliver a multilingual IVR and routing to leading subscription TV provider. To address their multi cultural users they use the IVR to establish the callers preferred language and then switch all prompts and deliver the call to an agent that speaks the language.
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