Veridian has been awarded a four year contract to provide Cloud Contact Centre as-a-Service (CCaaS) to meet the requirements of Latitude Financial Services covering Australia and New Zealand.
Latitude, formerly known as GE Money, is headquartered in Burnley, Victoria, with regional offices in Springfield, Queensland, Parramatta, NSW and Auckland, New Zealand. There is also an outsource component of the service, extending the Cloud Contact Centre reach into India.
Veridian were successful in winning the tender process which began at the beginning of 2016. The service will be established from November 2016, with several phases of migration of users from the disparate premise technologies into the Cloud Contact Centre as-a-Service (CCaaS). Veridian is excited to be awarded the contract and provide this service to Latitude over the coming years.
The scope of the Cloud service is to provide Latitude with a full Omni-channel interaction routing platform, including Inbound and Outbound Voice, Webchat, Email, SMS and Social Media interaction management. The service also includes a full Workforce Optimisation suite of applications including Workforce Management, Call Recording and Quality Management, and Real-time and Historical Reporting and Analytics.
Cloud Contact Centre as-a-Service
Cloud Contact Centre as-a-Service (CCaaS) is a growing market requirement with more and more businesses not only wanting to move to cloud technology, but also bundle operational management in with the services. This allows the business to focus on its core revenue generating competencies, while the underlying infrastructure is provided as a highly available and reliable managed service.
This is now typical of the services that Veridian provides to its growing customer base. Explore our full suite of Contact Centre Services, Workforce Optimisation and Outbound Dialler solutions, and request further information by completing an enquiry form.