Business Drivers for the service desk
FrontRange ITSM is a customizable, cost-effective IT management solution empowering world-class service and management. Each module can stand alone or efficiently integrate with the others. Built specifically for small to mid-sized organizations and geographically distributed enterprises, ITSM incorporates ITIL® best practices, bringing together the best in management practices with the best in technology.
Difficulty deploying and maintaining enterprise solutions
Regulatory compliance pressure IT to provide accurate reporting
Adoption of Process Improvement/Best Practices – ITIL, ISO 20000
Convergence of IT Management disciplines (service desk, asset management, network management)
Delivering more complete services
Moving to open standards and standards-based technology
What is FrontRange IT Service Management?
Most complete ITIL-based Service Management solution with strongest technical platform to drive business, process and IT alignment
- Modularity for flexibility in purchase and deployment
- Highest level of ITIL support
- Single meta-driven model CMDB. All information is input, managed and utilized from one place
More than 240 solutions sold globally, in addition to more than 8,000 HEAT implementations
Powerful modules aligned to ITIL:
- Incident Management
- Problem Management
- Change Management
- Release Management
- Service Level Management
- Configuration Management
- Inventory Management
- Availability Management
- Knowledge Management
- Self Service
- Communication Interaction Management
Click here for a FREE Service Management review ($600 Value)
The Right Architecture is Critical
By adopting the right architecture in your service management platform the integration and process improvement potential is considerable:
Open extensible architecture built on .NET
True Services Oriented Architecture (SOA)
Built around IT industry best practices
Real-time dashboard reporting
Full traceability and audit capabilities to support regulatory and internal IT controls
Modular design allows customer to purchase exactly the configuration they need and nothing they don’t
Anywhere Access – Built in web client support
Visualise your business
Drag-and-drop interface to create maps of CI’s and their relationships
Pre-defined Configuration Items that use Inventory Management scanned data
Show impact analysis of changes to services offered, users, and other CI’s
Ability to version CI’s and compare different versions
User customization for CI details, relationship types, icons, connectors, etc.
Filter view for events, CI components
Click here for a FREE Service Management review ($600 Value)
Benefits
Improve service availability through proactive analysis of change
Quickly find the root cause and correlate issues by viewing a map of the service
Archive versions of a CI and compare for compliance
Easily view and identify unauthorized changes to critical CI components of services
Business Driver for service desk
Difficulty deploying and maintaining enterprise solutions
Regulatory compliance pressure IT to provide accurate reporting
Adoption of Process Improvement/Best Practices – ITIL, ISO 20000
Convergence of IT Management disciplines (service desk, asset management, network management)
Delivering more complete services
Moving to open standards and standards-based technology
Get a FREE Service Management review ($600 Value)
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