FAQs

Q – How do I make changes to my Contact Centre, such as changes to my greeting announcements?

Answer – During the implementation process, Veridian will set up your initial call routing according to the business requirements captured and documented. Whenever you need to make changes to your routing, your designated administrator can do so easily via our easy-to-use V-Suite Portal. These changes to your Contact Centre can be completed in just a few seconds, with the click of a mouse. For example, to change your greeting message, simply record a new message and upload the file. If you prefer not to have your administrator make the routing changes, you can submit a ticket to have a Veridian representative make the changes for you (subject to terms of the agreement)

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