FAQs

Q – How do you implement your solution? What kind of migration approach do you take?

Answer – To help ease your users into their new Cloud Contact Centre solution, we roll out in parallel to your existing system. Your agents will literally have their old and new equipment on their desk so that they can practice on the new system until it is time for the cutover. From a change management perspective this is a great way to get your agents comfortable before it goes live.

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