Testimonials

  • "We wanted a partner that would allow us to get the best ROI from the time and effort we had put into them (Genesys products)."

    David Miller, manager of direct sales and service, nib
  • "In our fairly heavily regulated environment with a very strong ombudsman, we have a requirement to keep comprehensive records of our transactions...."

    David Miller, manager of direct sales and service, nib
  • "You get feedback coming through the contact centre on how well that product is accepted. You can see how the marketing spend relates ..."

    Andrew Robertson, chief technology officer, Select TV
  • "We had already trained the agents on the new system and were confident it would work, and it went well..."

    Andrew Robertson, chief technology officer, Select TV
  • "There's no doubt this is the superior type of relationship we were looking for. Rather than having a vendor..."

    David Miller, manager of direct sales and service, nib

Our Values

Our mission

Is to ensure continuous improvements in all the services we offer. We aim to provide customised solutions that add value to projects and help businesses further achieve their objectives.

Our vision

Is to be the service provider of choice for Australian companies in their quest to improve customer services, be more productive and efficient as well as take advantage of the available technologies.

Our commitment to sustainable development and CSR

Veridian Solutions has an enduring commitment to protecting the environment and ensuring the health and safety of our employees. We recognise that the environmental footprint of our business activities extends beyond our employees to our suppliers, customers and the wider community.

Our Environmental Policy describes the ways in which Veridian Solutions’ “Green” initiatives are contributing towards sustainable development.

As a responsible corporate citizen, Veridian Solutions strongly believes we have an active and vital role, and a commitment to work with all stakeholders. Veridian Solutions encourage all team members to use as little of natural resources as possible. We include recycling bins in Veridian Solution’s offices, encourage our employees to think before they print, to carpool whenever possible and to undertake environmental initiatives in their everyday lives. Keeping our planet healthy is as important to us as keeping our employees healthy.

Commitment to equal opportunity in the workplace

One of our values is Meritocracy. A founding principle meaning advancement in our organisation is based on individual ability or achievements.

“We are committed to maintaining an organisation with an open, supportive environment and tools to facilitate progression. We believe in supporting, promoting and advancing all persons who have taken responsibility, established a track record and built a reputation among their peers, subordinates and superiors.”

Commitment to occupational health and safety

Veridian Solutions provides a healthy and safe workplace environment and meets all legal requirements.  We insure the health and safety of our employees both on and off site.