Testimonials

  • "Veridian transitioned us from on premise to cloud contact centre seamlessly"

    Tom Griffiths
    IT Manager The Smart Group
  • "There's no doubt this is the superior type of relationship we were looking for. Rather than having a vendor..."

    David Miller,
    Manager of Direct Sales & Service, nib
  • "We wanted a partner that would allow us to get the best ROI from the time and effort we had put into them (Genesys products)."

    David Miller,
    Manager of Direct Sales & Service, nib
  • "In our fairly heavily regulated environment with a very strong ombudsman, we have a requirement to keep comprehensive records of our transactions..."

    David Miller,
    Manager of Direct Sales & Service, nib
  • "You get feedback coming through the contact centre on how well that product is accepted. You can see how the marketing spend relates..."

    Andrew Robertson,
    Chief Technology Officer, Select TV
  • "We had already trained the agents on the new system and were confident it would work, and it went well..."

    Andrew Robertson,
    Chief Technology Officer, Select TV
  • "Veridian got to know our business and really understood what we needed. Their work ethics and approach to service was excellent..."

    Sam Aprile,
    IT Manager, Aussie Farmers Direct
  • "Veridian are by far the best out there in terms of how they engage their customer and service their needs."

    Sam Aprile,
    IT Manager, Aussie Farmers Direct

Our Partners

 

 

The leading Voice over IP provider in the market place, with nearly 70% of the market. Cisco’s strong data back ground has allowed them to deliver a truly unified voice and data infrastructure with seamless redundancy.
Hosted Contact was formed to bring the most advanced voice and customer service systems to a wider audience. With Hosted Contact anyone can have access to advanced technology in a subscription based model. You only pay for what you need, and all support, updates, and maintenance is included in your monthly investment. The solution is hosted in a state of the art data centre with full redundancy to ensure it’s highly available, and security to ensure the integrity of your data.
Verint Enterprise Workforce Optimization (WFO) products help organizations use the voice of the customer to drive operational excellence. Organizations around the globe rely on our customer-centric workforce optimization solutions to help them align their business processes around their customers’ wants and needs. In doing so, enterprises can enhance customer satisfaction and loyalty—while reducing operating costs, identifying revenue opportunities and competitive advantages, and improving performance and profitability.
Genesys has been the leading provider of contact centre solutions for over 10 years in Australia. Their PBX agnostic solution ensures clients get the maximum benefit from their existing infrastructure and can work across a multi-vendor base.
Microsoft Dynamics is a line of familiar, adaptable Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) solutions designed to meet almost any business need and help your people make important business decisions confidently. These solutions automate and streamline financial, business intelligence, and supply chain processes in a way that can help you drive business success.