Testimonials

  • "Veridian transitioned us from on premise to cloud contact centre seamlessly"

    Tom Griffiths
    IT Manager The Smart Group
  • "There's no doubt this is the superior type of relationship we were looking for. Rather than having a vendor..."

    David Miller,
    Manager of Direct Sales & Service, nib
  • "We wanted a partner that would allow us to get the best ROI from the time and effort we had put into them (Genesys products)."

    David Miller,
    Manager of Direct Sales & Service, nib
  • "In our fairly heavily regulated environment with a very strong ombudsman, we have a requirement to keep comprehensive records of our transactions..."

    David Miller,
    Manager of Direct Sales & Service, nib
  • "You get feedback coming through the contact centre on how well that product is accepted. You can see how the marketing spend relates..."

    Andrew Robertson,
    Chief Technology Officer, Select TV
  • "We had already trained the agents on the new system and were confident it would work, and it went well..."

    Andrew Robertson,
    Chief Technology Officer, Select TV
  • "Veridian got to know our business and really understood what we needed. Their work ethics and approach to service was excellent..."

    Sam Aprile,
    IT Manager, Aussie Farmers Direct
  • "Veridian are by far the best out there in terms of how they engage their customer and service their needs."

    Sam Aprile,
    IT Manager, Aussie Farmers Direct

News

21 January, 2015

China Cloud Contact Centre goes live

Veridian Solutions go live with their first Cloud Contact Centre client in China as we expand further into the region. With 3 Contact Centre already in Asia and a further 2 to go live in the next month it shows that our technology is meeting the changing needs of clients.

04 August, 2014

Veridian Cloud Contact Centre Expands to Asia

Veridian Solutions have now expanded their Cloud Contact Centre into Asia. We are very excited to be able to expand our offerings into Asia to meet the needs of our clients. Currently we are onboarding a number of clients who have their contact centres in various parts of Asia.

10 June 2014

Cloud WFM

Veridian have launched Cloud WFM and WFO as a service. Cloud WFM provides demand-oriented, optimised schedules that consider all relevant scheduling constraints. Multi-skill pooling efficiencies. It allows planners to spend less time on the labor-intensive, tedious and repetitive aspects of forecasting, freeing them up to spend more time thinking strategically and collaborating with other departments.

07 April 2014

Smart go Veridian Cloud

The Smart Group are the latest company to join the Veridian Cloud Contact Centre.

As a leading Contact Centre provider The Smart Group wanted a solution that was both flexible and reliable to meet their customers needs.

The Veridian Cloud Contact Centre is a combination of the three leading vendors Genesys, Verint and Cisco. Delivering best of breed technology in an affordable model allows customer to get maximum capability for their money.