Veridian Solutions is an Australian owned and based contact centre solutions provider. At Veridian Solutions we understand the critical value of providing world-class integrated call centre solutions that offer operational level business value, business process and interaction management optimisation to our clients.
Veridian’s vendor partners include many market leaders such as Cisco, Genesys, Microsoft, Hosted Contact and Verint. Our cloud contact centre software easily integrates with the most common CRM’s, such as Salesforce, as well as with many payment gateways and accounting software solutions. If your management team is asking itself operational questions around workforce management, managing an at-home or mobile workforce, moving to the cloud, crisis and disaster recovery or has identified the need for better, more granular, contact centre analytics we invite you to speak to an expert from the Veridian team today.
Our team is comprised of experienced and innovative professionals with skills that extend well beyond knowledge of contact centre technology. We pride ourselves on our holistic understanding of business operations and work with our clients to develop solutions suited to their specific pain-points and infrastructure. Veridian Solutions recognise that no business is the same and it is this understanding that allows us to deliver superior customer service and the optimal contact centre solution to each client.
Australian businesses often choose Veridian Solutions due to the locality of our offices and our staff. We are here in Australia, just like you. This gives us the ability to implement a customer’s contact centre solution efficiently, provide physical support and respond in a timely manner.
Our business model is built on the values of innovation, integrity and exceeding expectations. It is these qualities that have allowed Veridian Solutions to grow and be at the forefront of the our industry.