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Introducing Our New Accounts and Service Delivery Manager
Following an exciting year of growth for Veridian Solutions including securing a number of strategic clients and expanding our team of professionals, we are pleased to announce Paul von Fischer has joined us in the capacity of Accounts and Service Delivery Manager.
Contact Centre as-a-Service (CCaaS) – What You Should Know
Looking for a flexible option for your contact centre’s infrastructure, that can be deployed quickly and costs you less? A Contact Centre as a Service (CCaaS) solution is for you! In this post we look at the key features and benefits of a CCaaS solution.
Latitude appoints Veridian for Contact Centre as-a-Service (CCaaS)
Veridian has been awarded a four year contract to provide Cloud Contact Centre as-a-Service (CCaaS) to meet the requirements of Latitude Financial Services covering Australia and New Zealand.
Hyatt Hotels and Resorts Joins Veridian’s Growing Client Support List
Hyatt Hotels and Resorts have joined the growing list of clients that are putting their trust in Veridian to support their Contact Centre technology. Veridian are providing the support and maintenance of the Call Recording and Quality Management solution in use at Hyatt’s reservations Contact Centre. This solution has been set up with PCI-DSS...
China Cloud Contact Centre goes live
Veridian Solutions go live with their first Cloud Contact Centre client in China as we expand further into the region. With 3 Contact Centre already in Asia and a further 2 to go live in the next month it shows that our technology is meeting the changing needs of clients.
Veridian Cloud Contact Centre Expands to Asia
Veridian Solutions have now expanded their Cloud Contact Centre into Asia. We are very excited to be able to expand our offerings into Asia to meet the needs of our clients. Currently we are onboarding a number of clients who have their contact centres in various parts of Asia.
Veridian have launched Cloud WFM and WFO as a service. Cloud WFM provides demand-oriented, optimised schedules that consider all relevant scheduling constraints. Multi-skill pooling efficiencies.
Smart go Veridian Cloud
The Smart Group are the latest company to join the Veridian Cloud Contact Centre. As a leading Contact Centre provider The Smart Group wanted a solution that was both flexible and reliable to meet their customers needs.