Contact Centre Solutions
We have been pioneering dynamic, integrated contact centres for many years, and know how to make systems work together smoothly and efficiently to optimise business processes.
Our consultants have a proven track record, methodology and experience in successfully developing and managing the largest global customer experience monitoring solution.
We conduct high-value performance assessments designed to solve critical problems and identify areas for improvement.
We possess the expertise on whole range of technologies that can be used to develop efficient software products.
We are an Australian Business Solutions provider with deep integration capabilities across Consultancy, Contact Centre, Unified Communications, CRM, ITSM, Software Development and Architecture through to the ongoing support of different environments. Our value proposition is integrating solutions not just at a technical level but driving operational optimisation and interaction management.
Veridian’s unique discovery and analysis process has a proven track record of strong return on investment by optimising business processes and introducing appropriate elements of customer self-service.
Veridian consultants, technicians and engineers, boast extensive accreditations and broad expertise, with advanced technical skills (Genesys, Cisco, Verint & Mircosoft) and many years of industry experience. They are ideally qualified to deliver practical solutions designed to maximise returns for your business. Our business model is built on the values of innovation, integrity, and exceeding expectations.
"There's no doubt this is the superior type of relationship we were looking for. Rather than having a vendor..."
"We wanted a partner that would allow us to get the best ROI from the time and effort we had put into them (Genesys products)."
"In our fairly heavily regulated environment with a very strong ombudsman, we have a requirement to keep comprehensive records of our transactions..."
"You get feedback coming through the contact centre on how well that product is accepted. You can see how the marketing spend relates..."
"We had already trained the agents on the new system and were confident it would work, and it went well..."
"Veridian got to know our business and really understood what we needed. Their work ethics and approach to service was excellent..."
"Veridian are by far the best out there in terms of how they engage their customer and service their needs."
Veridian Solutions has won the right to implement contact centre software, for NBN Co’s Network Operations Centre, in a lucrative three year contract. Read more
Introducing Veridian Solutions new website; simple, clear and easy to navigate format is designed with our customers in mind.
As of the 1 July 2011 and to 30th June 2014 Veridian Solutions has been successfully included in the Victorian Government eServices panel.