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It’s time you focused on your business imperatives of growth, cost control and driving customer loyalty

Leverage the experience of Veridian to enable Omnichannel customer engagement

  • MYOB MYOB

    "Veridian refreshed our workforce planning platform with the latest software. We now have improved scheduling and staff performance and love the visibility to desktop application usage when out of adherence"

    Alex Hnarakis, MYOB Head of Workforce Planning and Telephony

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  • Red Cross Blood Service Red Cross Blood Service

    Veridian have successfully demonstrated value to Red Cross Blood Services.

    "If only all of our suppliers were as agile and customer centric as Veridian"

    Greg Harmer, Manager of ARCBS National Contact Centre

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  • Jetstar Jetstar

    Veridian assisted Jetstar with avalanche scenario management improvement.

    "It's exactly the type of partnership model we hoped to achieve through the RFP."

    Jetstar Program & Change, Customer Experience Manager

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  • Smart Group Smart Group

    "Veridian are by far the best out there in terms of how they engage their customer and service their needs"

    Tom Griffiths, IT Manager of The Smart Group

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In the News

How to Engage Millennials
How to Engage Millennials

As time goes on, Millennials make up a growing proportion of most organisation’s customer population. Why is it then that many organisations are continually failing to engage this segment of the market? Millennials have some key characteristics and understanding these is paramount to giving them the customer experience they’re after. Considering how much more likely this...

Optimising Agent Desktops is Critical
Optimising Agent Desktops is Critical

With so much work being undertaken by agents on varying systems, it should come as no surprise that optimising agent desktops presents a huge opportunity. Increased efficiency and engagement, a better customer experience – the benefits are there. So, what are the areas you should look at?

Artificial Intelligence – Key Considerations
Artificial Intelligence – Key Considerations

We recently posted about Artificial Intelligence and Chat Bots, explaining some of the basics around these emerging Contact Centre solutions. When determining how your Contact Centre can benefit from these there are some key considerations about that are important to keep in mind, we’ll go through these here.

Why Call-Backs are Better than Voicemail
Why Call-Backs are Better than Voicemail

Having customers leave a voicemail vs maintaining their place in the queue then receiving automated call-backs can sound similar in terms of the experience they offer. However when we sit down and analyse the differences it’s clear that call-backs are a better solution – and this is not just for the customer. Let’s explore why.

AI and Chat Bots – The Way Forward
AI and Chat Bots – The Way Forward

Most people in today’s day and age have heard the term “Artificial Intelligence” or “A.I”. What some people don’t realise as it’s all around us in our day-to-day lives. Netflix, Siri, Pandora…these are examples of commonly used products that use A.I. So what is A.I exactly? And how can we use it to move...

Introducing Our New Accounts and Service Delivery Manager
Introducing Our New Accounts and Service Delivery Manager

Following an exciting year of growth for Veridian Solutions including securing a number of strategic clients and expanding our team of professionals, we are pleased to announce Paul von Fischer has joined us in the capacity of Accounts and Service Delivery Manager.

Contact Centre as-a-Service (CCaaS) – What You Should Know
Contact Centre as-a-Service (CCaaS) – What You Should Know

Looking for a flexible option for your contact centre’s infrastructure, that can be deployed quickly and costs you less? A Contact Centre as a Service (CCaaS) solution is for you! In this post we look at the key features and benefits of a CCaaS solution.

Veridian Solutions Win Genesys Partner of the Year Award
Veridian Solutions Win Genesys Partner of the Year Award

“And the award goes to…” Veridian Solutions have won the prestigious award for Genesys Partner of the Year 2016, ANZ region. It is great to receive this award in recognition of the hard work and dedication of our employees and of course the continued growth of the business in acquiring new customers on the...

Latitude appoints Veridian for Contact Centre as-a-Service (CCaaS)
Latitude appoints Veridian for Contact Centre as-a-Service (CCaaS)

Veridian has been awarded a four year contract to provide Cloud Contact Centre as-a-Service (CCaaS) to meet the requirements of Latitude Financial Services covering Australia and New Zealand.

Hyatt Hotels and Resorts Joins Veridian’s Growing Client Support List
Hyatt Hotels and Resorts Joins Veridian’s Growing Client Support List

Hyatt Hotels and Resorts have joined the growing list of clients that are putting their trust in Veridian to support their Contact Centre technology. Veridian are providing the support and maintenance of the Call Recording and Quality Management solution in use at Hyatt’s reservations Contact Centre. This solution has been set up with PCI-DSS...

China Cloud Contact Centre goes live
China Cloud Contact Centre goes live

Veridian Solutions go live with their first Cloud Contact Centre client in China as we expand further into the region. With 3 Contact Centre already in Asia and a further 2 to go live in the next month it shows that our technology is meeting the changing needs of clients.

Veridian Cloud Contact Centre Expands to Asia
Veridian Cloud Contact Centre Expands to Asia

Veridian Solutions have now expanded their Cloud Contact Centre into Asia. We are very excited to be able to expand our offerings into Asia to meet the needs of our clients. Currently we are onboarding a number of clients who have their contact centres in various parts of Asia.

Cloud WFM
Cloud WFM

Veridian have launched Cloud WFM and WFO as a service. Cloud WFM provides demand-oriented, optimised schedules that consider all relevant scheduling constraints. Multi-skill pooling efficiencies.

Smart go Veridian Cloud
Smart go Veridian Cloud

The Smart Group are the latest company to join the Veridian Cloud Contact Centre. As a leading Contact Centre provider The Smart Group wanted a solution that was both flexible and reliable to meet their customers needs.

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