Contact Centre Solutions
We have been pioneering dynamic, integrated contact centres for many years, and know how to make systems work together smoothly and efficiently to optimise business processes.
Veridian offers powerful cloud workforce management suites for forecasting, scheduling and intraday management. Do more business and create happier customers while lowering costs and reducing effort.
We conduct high-value performance assessments designed to solve critical problems and identify areas for improvement.
Cloud Contact Centre
Providing leading cloud contact centre solutions. Secure, advanced, pay as you go technology. Next generation cloud contact centre software.
We are a leading on-premise and Cloud Contact Centre services provider. Our solutions include Inbound and Outbound voice, Workforce Management, Analytics, Customer Survey and Digital Media. Our value proposition is integrating solutions not just at a technical level but driving operational optimisation and interaction management.
Veridian’s unique discovery and analysis process has a proven track record of strong return on investment by optimising business processes and introducing appropriate elements of customer self-service.
Veridian consultants, technicians and engineers, boast extensive accreditations and broad expertise, with advanced technical skills (Genesys, Cisco, Verint & Microsoft) and many years of industry experience. They are ideally qualified to deliver practical solutions designed to maximise returns for your business. Our business model is built on the values of innovation, integrity, and exceeding expectations.
"The transition from on premise to cloud was really managed well by Veridian. We now benefit from the flexibility and reliability of their Cloud Contact Centre"
"There's no doubt this is the superior type of relationship we were looking for. Rather than having a vendor..."
"We wanted a partner that would allow us to get the best ROI from the time and effort we had put into them (Genesys products)."
"In our fairly heavily regulated environment with a very strong ombudsman, we have a requirement to keep comprehensive records of our transactions..."
"You get feedback coming through the contact centre on how well that product is accepted. You can see how the marketing spend relates..."
"We had already trained the agents on the new system and were confident it would work, and it went well..."
"Veridian got to know our business and really understood what we needed. Their work ethics and approach to service was excellent..."
"Veridian are by far the best out there in terms of how they engage their customer and service their needs."
Veridian Solutions have now expanded their Cloud Contact Centre solution into Asia. We now have three contact centre clients in Asia and more coming onboard.
Veridian Solutions launch their Cloud WFM in June this year to meet to expand our Cloud offering. Our special offer is available to clients signing up before March 2015, conditions apply. Please contact our team to find out if you qualify.
Veridian Solutions has won the right to implement contact centre software, for NBN Co’s Network Operations Centre, in a lucrative three year contract. Read more